Frequently Asked Questions

Changing Your ADP Order: You may change your Auto Deliver selections at any time by logging into your Sound Concepts account. It is recommended that you make changes 5 days before the ship date to ensure you get the correct items. You are responsible to make any adjustments before your monthly shipment date.

ADP Cancellation: To cancel ADP please call Sound Concepts at 888.285.6320 - ADP cannot be cancelled online.

Occasionally there are items that are temporarily out of stock. Please note the following when you place your order:

You will be asked to enter a username and password when viewing your ebooks. This is the same username and password you use to login to the Sound Concepts website.

If you are experiencing trouble using iTools online, it is recommended that you first installed the latest version of Adobe Flash Player (free downlaod at www.Adobe.com) and then restart your computer before calling Sound Concepts.

Sound Concepts ships via UPS for all shipments within the continental United States. You may select a shipping method of either UPS 3 day select, UPS 2 day air, UPS Next Day Air. We do not offer weekend delivery; for example if an order were placed on a Friday for Next Day delivery, it wouldn’t be delivered until Monday.

Shipments shipped to Alaska and Hawaii must ship UPS 2 day or UPS Next Day because UPS 3 day select is a ground service. All orders shipped outside the United States are shipped via UPS International; the only exception are orders shipped to Canada which may be shipped Canada Post (however, this service is quite slow).

Shipping Methods Available Online (tracking included with all UPS shipment types):

Please note that the day the product ships is not counted as a shipping day. UPS does not ship to P.O. Boxes, be sure to put in a complete street address to avoid order being returned. For Information on alternative shipping methods (USPS flat rate and Canada Post) call Sound Concepts.