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Frequently Asked Questions

Auto Delivery Program (ADP)

Changing Your ADP Order: You may change your Auto Deliver selections at any time by logging into your Sound Concepts account. It is recommended that you make changes 5 days before the ship date to ensure you get the correct items. You are responsible to make any adjustments before your monthly shipment date.

ADP Cancellation: To cancel ADP please call Sound Concepts at 888.285.6320 - ADP cannot be cancelled online.

Backorder Policy

Occasionally there are items that are temporarily out of stock. Please note the following when you place your order:
All back ordered items will be shipped within 1 business day of being received into inventory.
If an order has 1 or more items that are on backorder, ALL items will be held until the backordered items are available to ship.
If you need your order immediately, please call Sound Concepts at 888.285.6320 to place your order to ensure you can get your items on time.

eBooks

Downloading and Viewing:
Make sure you have the latest version of Adobe Acrobat or Reader Installed (free download at www.Adobe.com)
It is recommended that you use Firefox or Internet Explorer to download
Review all security systems (their own computer system and the ISP) to insure content is not being blocked.
You will be asked to enter a username and password when viewing your ebooks. This is the same username and password you use to login to the Sound Concepts website.

iTools with IntelliDisc

If you are experiencing trouble using iTools online, it is recommended that you first installed the latest version of Adobe Flash Player (free downlaod at www.Adobe.com) and then restart your computer before calling Sound Concepts.

Rewards Program Basics

Rewards Credit: All credits will show as a pending status for 30 days and will be available for redemption after the 30 days has past.
Redemption: The price for each item you select to redeem with your Rewards points must be equal to or less than the amount of your available Rewards balance. Partial credits cannot be applied to one item.
Renewal: The Rewards program does not currently renew automatically. You may see the status of your Rewards account by logging in to your account. To renew please call Sound Concepts.
Back Credits: You may purchase Rewards for time that has past (back to 2006) for $5 more than the Rewards subscription price for each year (ie. If the Rewards program was $34.95, you could purchase Rewards for previous years for $40.95 per year)

Shipping Methods

Sound Concepts ships via UPS for all shipments within the continental United States. You may select a shipping method of either UPS 3 day select, UPS 2 day air, UPS Next Day Air. We do not offer weekend delivery; for example if an order were placed on a Friday for Next Day delivery, it wouldn’t be delivered until Monday.

Shipments shipped to Alaska and Hawaii must ship UPS 2 day or UPS Next Day because UPS 3 day select is a ground service. All orders shipped outside the United States are shipped via UPS International; the only exception are orders shipped to Canada which may be shipped Canada Post (however, this service is quite slow).

Shipping Methods Available Online (tracking included with all UPS shipment types):

UPS Shipping Methods:

UPS Ground: 5–7 business days (not guaranteed)
UPS 3 Day: Guaranteed 3 day delivery
UPS 2 Day: Guaranteed 2 day delivery
UPS Next Day - Guaranteed overnight delivery (weekends and holidays excluded)

USPS Priority Mail: A 3 Day Service (not guaranteed, no tracking available)

Please note that the day the product ships is not counted as a shipping day. UPS does not ship to P.O. Boxes, be sure to put in a complete street address to avoid order being returned. For Information on alternative shipping methods (USPS flat rate and Canada Post) call Sound Concepts.
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